Return & Refund Policy

You may request a return within 7 days of receiving your order. After 7 days, items are no longer eligible for return unless they are defective or damaged.

Items are eligible for return if they are:

• Unused, unworn, and unwashed.
• In their original packaging with all tags attached.
• In the same condition as received.
• Accompanied by the original receipt or order number.

The following items cannot be returned:

• Stitched (custom-tailored) garments.
• Items marked as “Final Sale” or “Non-Returnable” on the product page.
• Intimate apparel and accessories for hygiene reasons.
• Items damaged due to customer misuse or negligence.
• Gift cards.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free pickup and replacement or a full refund at our discretion.

1. 1Log in to your account and navigate to Orders → View Order, then click Request Return.
2. 2Select the item(s) and reason for return.
3. 3Our team will review your request within 1–2 business days and confirm pickup details via SMS or email.
4. 4Pack the item(s) securely and hand them to our courier at the scheduled pickup time.

Alternatively, contact us at support@ilaaf.online or call +92 300 117-4460.

• COD orders: refunds are issued as store credit to your Ilaaf account, or via bank transfer (add your account details in your profile). Bank transfer refunds are processed within 5–7 business days after we receive and inspect the returned item.
• Prepaid orders: Easypaisa / JazzCash — refunds are returned to the original payment source within 5–7 business days.
• Shipping charges: non-refundable unless the return is due to our error (wrong or defective item).

We offer exchanges for a different size or colour, subject to availability. Initiate an exchange the same way as a return; select “Exchange” as the reason and specify the desired variant. Exchanges are dispatched once we receive and inspect your returned item.

For eligible returns due to our error, we arrange free pickup. For all other returns, a return shipping fee of PKR 150–250 (depending on your city) will be deducted from your refund.

For any help with your return, reach our Returns Department in Lahore using the details below.