Terms of Service

By accessing or using the Ilaaf Online website (ilaaf.online) or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Service.

You must be at least 18 years old or have the consent of a parent or guardian to use our Service. By using the Service you represent that you meet this requirement.

• All prices are displayed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated.
• We reserve the right to change prices at any time without prior notice. Price changes do not affect orders already confirmed.
• Product images are for illustrative purposes; actual colours may vary due to screen calibration differences.
• We reserve the right to limit quantities and to refuse or cancel orders at our discretion, including in cases of suspected fraud.

An order is confirmed once you receive an order confirmation email or SMS from us. We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud, in which case a full refund will be issued for prepaid orders.

We currently accept the following payment methods:

For COD orders, payment is due at the time of delivery. Refusal to pay on delivery may result in your account being restricted.

Please review our Shipping Policy for full details on delivery times and charges. Delivery estimates are not guaranteed and may be affected by courier delays, public holidays, or circumstances beyond our control.

Please review our Return & Refund Policy for complete details on eligibility and the return process.

All content on this website — including text, images, logos, and software — is the property of Ilaaf Online or its content suppliers and is protected under Pakistani and international copyright law. Unauthorised reproduction or distribution is prohibited.

• You are responsible for maintaining the confidentiality of your password.
• You must notify us immediately at support@ilaaf.online if you suspect unauthorised access to your account.
• We reserve the right to terminate accounts that violate these Terms.

To the maximum extent permitted by Pakistani law, Ilaaf Online shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or inability to use it. Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.

For questions about these Terms or our Service, reach out to our team using the details below.